FREE Shipping - When You Shop Today!

FAQ's

 

Q: Do you ship internationally?

A: Yes, we do ship internationally to a select group of countries.

Q: How do I place an order on your website?

A: You may create an account, use guest checkout or l

ogin in through Facebook. Creating an account is the best option because you receive exclusive email deals.

Q: How do I check the status of my order?

A: Upon placing your order, it takes approx. 3-5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible.

Once your order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment.

If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Please also check your spam folder in your email address.

Q: How long does shipping take?

A: The time frame for order delivery is divided into two parts:

Processing time: This includes order verification, tailoring, quality check, and packaging. All orders are sent to our warehouse for dispatch within 24 hours after the order is placed. The warehouse processes the orders, which takes 2 to 5 days.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to your door. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time during busy periods such as holiday periods / special occasions or customs.

Shipping is almost always free and is delivered via ePacket if it is available in your country.

Q: If I choose different items will they arrive at the same time?

A: Generally not at the same time as different suppliers are located in different parts of the world - sit tight your goods will arrive within a day or so of each other.

Q: The tracking information doesn't show anything?

A: Please make sure you are entering the tracking number correctly and allow up to one day for your tracking information to be updated.

Q: My order status says "Unfulfilled". What does that mean?

A: "Unfulfilled" just means that we successfully received your order! Once your order is processed and shipped, you'll receive a tracking number and your order status will change to "Fulfilled."

Q: What if I don't receive my item(s)?

A: While most of our U.S. and Canadian customers receive their items quickly, mistakes do happen. If you are a U.S. or Canadian customer and do not receive your order within 21 days, simply contact us.

Be careful where you instruct your package to be delivered if the site is unattended. Some peope prey on those who leave packages in the open for all to see. Unfortunately we can not be held resposible if the package has been delivered and there is a tracking record proving delivery.

Q: I messed up my delivery address, what do I do?

A: Not to worry. As long as you contact us within 2 hours of placing your order regarding the error in your address, we can change it for you. Just email us your full, correct address along with your order number and we can update your details.

Once an order has been sent out from our warehouse, changes to the order cannot be made.

Q: I just ordered and want to change something. How do I do it?

A: Please email us with your requested changes and well do our best to make sure you are satisfied.

Q: I need to change or cancel something on my order. How can I do that?

A: If you need to change or cancel your order, please contact us immediately. After 24 hours or once your order has been processed, we will be unable to make any changes or cancellations. 

Q: I messed up my billing address, what do I do?

A: Billing addresses are currently not editable. This is to prevent the risk of fraud.

Q: What if I changed my mind and don’t like my item. Can I return it?

A: Unfortunately, we are not in a position to simply take back an item. However, if you contact us I am sure we can come to an arrangement to suit us both.

Promotional, discounted, and free items are not eligible for returns.

Q: What if my item is damaged, defective, or doesn't match the description. Can I return it?

A: Yes. You can return your item within 7 days of you receiving the item. For a refund, all returns must be in perfect condition, and the return postage must be paid by the customer. Please email us proof of postage for a refund.

If your item is damaged, defective, or doesn't match the description, you are eligible for a reshipment of the item or a full refund. To claim the reshipment or refund, please email us a clear photo of the item showing that it is damaged, defective, or doesn't match the description.

We are not responsible for damages caused by wear and tear, water damage, or sizing differences.

Q: Will shipping be covered for my returns?

A: All return shipping fees and other miscellaneous fees are the responsibility of the customer.

Q: How long do refunds take?

Refunds take up to 14 working days, depending on the method you used to pay for your items.

Q: How long is the return process, and when will I receive my refund?

Processing returns may take up to 5 business days from the day we receive your return. You should receive a confirmation email once your return has been processed.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-7 business days of receiving the returned item or cancellation request.

Please email us immediately if you have not received your refund after 14 working days. If possible, please provide us with any screenshots of the transaction, as this will speed up our investigation.

Q: What payment methods do you accept?

A: We accept Visa, MasterCard, and American Express.

Q: How come you haven't messaged me back?

A: Due to the high volume of emails we receive, a response from a Customer Service Representative may take up to 24 hours during peak season.

Also, please check your spam folder for any responses.

Q: Will I have to pay International taxes and duties?

A: Generally, all orders include tax and duties.

Your order may be subject to local import duties and taxes, which are levied once a shipment reaches your country. You should contact your customs office for specific amounts and percentages.

We are not in control of changing government policy and are not responsible for any duties or taxes applied to your package. You may be required to pay for additional charges for customs clearance. Note, on rare occasions, customs agents may delay delivery of some packages.

If you are not sure or request additional help please contact us at

info@welovefaith.com

For more information on returns, exchanges, and refunds, please read our refund policy.